For many years, the ABC technique was used in order to divide tasks into importance; for example, the most important tasks were labelled as ‘A’ and would be done before ‘B’ and ‘C’ tasks. However, thanks to the global recession where the majority of companies had to cut back, this line of thinking no longer works. As a result, ABC has gone and it seems as though ‘overwhelmed’ has taken over.
In truth, it is now more important than ever to remove [ (Not Important & Not urgent) Work ] because it simply doesn’t yield the necessary rewards. Therefore, I have some tips for designing new roles whilst at the same time removing any jobs that bring little benefit to customers or employees. Firstly, there are a few examples of when you should attempt this;
New Employees – If you have a new employee starting, ask them to assess their role and what could be changed. If this is asked in the first few weeks whilst they still have an outside perspective, many [(Not Important & Not urgent)] jobs can be removed and the role can be redesigned.
Reshuffle – After employees are laid off, the existing workers often accept all work in fear of being the next to see the door but this shouldn’t be the case. Employees are encouraged to come forward and ask to reorganise their role because it shows that they want to make the business more efficient.
When the Workload Increases – Sometimes, we are unaware of the stress employees are under so if you feel as though you have too much to do, simply ask what should be prioritised.
With this in mind, it raises a new question – how is it done? Let’s take a look at a couple of techniques for removing [(Not Important & Not urgent) Work].
The whole objective of this process is to make your workforce more efficient so one of the ways to do this is to pay attention to what is being produced; if I saw an employee producing a report that no-one even looked at, I would have to take action because it has become a worthless task. Furthermore, have you ever been into a shop and the cashier asks ‘did you want your receipt? If so, they are asking their clients to remove a [(Not Important & Not urgent)] task and you can do the same. Why not ask clients if there are any tasks which are no longer required?
In addition to this, as technology advances you should always look towards automation. When it comes to simple scheduling, there may be an IT function that can complete the task whilst the employee focuses on something more important. Finally, you have to acknowledge [(Not Important & Not urgent) Work] and assess the situation every few weeks. Personally, I like to take time alone every once in a while to sit down and assess each employee’s role.
So there we have it, removing [(Not Important & Not urgent)] tasks really can be the difference to make sure your company is making itself more efficient every day.